Job Description
Executive Network Group are currently retained and working alongside a large complex organisation who are looking for a Director of Digital Platforms and Services.
The Director of Digital Platforms and Service is responsible for the management and ongoing evolution of the businesses Digital Platforms. This role involves leading execution of the business digital platform strategy, managing platform operations, and ensuring that digital platform initiatives align with wider Digital and Organisation strategic objectives. As the Director of Platforms and Services you will oversee Service Management that is accountable for day-to-day service operations and performance and responsible for defining the service strategy and service transition processes.
Key Responsibilities:
1. Strategic Vision. Execute a comprehensive digital platform strategy aligned with the Organisation business plan and goals.
2. Oversee development and implementation of Digital Platforms is and ensuring they are, scalable and secure against service and security targets, policies & standards
3. Manage digital service provision across 1st line helpdesk, service governance, service design & transition, major incident management and service management engagement across business.
4. Monitor platform performance using KPI’s and fostering continuous improvement culture.
5. Expert prob...