Our client, a leading company in the insurance sector, is looking for an experienced SeniorClaims Hub Manager to lead and support their claims teams and managers. This role requires strong leadership, strategic thinking, and the ability to drive performance while ensuring compliance with industry regulations.
Job Title: Senior Claims Manager
Location: Office/Hybrid - Croydon (Office days Tuesday, Wednesday & Thursday)
Salary: circa £35,000 +
Hours: 35 Hours per week (hours may vary in line with business needs & flexibility is required)
As a Senior Claims Manager, you will oversee and develop the Travel Claims department, ensuring performance targets and KPIs are consistently met while driving efficiency and service quality. Leading and motivating your team, you will foster a high-performance, customer-centric culture that delivers exceptional service at every touchpoint. With a strategic approach, you will enhance operational effectiveness, streamline processes, and promote collaboration to achieve business goals while maintaining excellence in claims management.
Key Responsibilities:
1. Lead, coach, and develop Team Managers to achieve operational targets and performance goals.
2. Ensure claims processes align with strategic objectives, SLAs, and KPIs.
3. Conduct mont...