An interesting opportunity has arisen within our IT department to work as a Technical Support Co-ordinator. This is a great opportunity to gain exposure, experience and expertise in multiple applications.
The role:
Working within the Applications Delivery team, you will provide technical expertise, development support, and carry out analysis. The Applications Delivery team comprises of people-focused, technical specialists whose passion is maintaining robust, highly available business systems such as SharePoint and mobile phone technology all of which enable our police service to operate effectively.
This is a 12 month fixed term contract.
If you have good knowledge of IT system administration and consider yourself to be a strong communicator with good analytical and numerical skills, then read on...
Main responsibilities:
* Oversee the efficient management of system data and technical applications to ensure smooth operation.
* Ensure that delivered services meet agreed performance standards, adhere to governance policies, and align with ITIL practices.
* Maintain conformity and quality by managing data inputs and developing formal guidance and documentation.
* Provide procedural support and ensure compliance for high-risk incidents, victims, and sensitive locations, handling confidential or high-profile information with care.
* Collaborate on performance goals and proactively recommend service improvements to drive operational efficiency.
* Support service activities within IT incident, program, and change management processes to ensure seamless workflow.
Required Skills and Experience:
* Familiarity with relevant technologies and tools, including Office 365, cloud services, Microsoft applications, and Windows operating systems. Extensive experience is not required, but a solid understanding is essential.
* Strong knowledge of IT system administration and maintenance.
* Hands-on experience working within a quality audit environment.
* Demonstrated ability to maintain accurate and detailed records.
* Excellent customer service skills with a focus on resolving technical issues effectively.
* Strong analytical and numerical abilities to input, retrieve, and manipulate statistical and other data from various sources.
Additional Information:
In this role you can benefit from our hybrid working scheme where you’ll have the flexibility to work in the office and at home. There may be occasions when you are required to travel around the force area.
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