Be the First Point of Contact: You'll warmly welcome customers, both in-branch and over the phone, making a lasting impression and ensuring their first interaction with us is a positive one.
Engage and Understand: By asking insightful questions, you'll uncover and understand our customers' needs, ensuring you provide tailored solutions that truly make a difference.
Listen and Tailor Solutions: You'll listen carefully to each customer's unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
Proactive Outreach: You'll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
Maintain Accurate Records: Using our internal systems, you'll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
Adhere to Policies: You'll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.
You will have previous experience of interacting with customers. We're happy to consider candidates from various backgrounds, including retail, food & beverage, guest services, or health/care sectors, as long as you can demonstrate a passion for delivering exceptional service.
Minimum Requirements:
* The ability to work well alongside others, with a 'one-team' mindset.
* The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
* The desire and ability to grow, adapt, and change whilst accommodating business needs and priorities.
If so, then Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Consultant to work at our Clitheroe and Barnoldswick branches. The role includes engaging in conversations to find out our customers' needs, providing information about our full savings range, products, and services. By really listening and getting to know our customers, you will help them review their circumstances and goals, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through.
Our branches are the heart of our local communities, and increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch, we can support our customers face-to-face, virtually, and by outbound contact, reaching them at relevant times. Whether you are promoting a new product or resolving a problem, you will always place our customers' needs at the heart of everything you do.
The role will be on a permanent basis, working 32 hours per week across Monday to Saturday to support operating hours in the branches. Exact hours and pattern will be discussed at interview. The salary for this role is £23,600, pro rata to £20,978.04 per annum based on working 32 hours per week.
We have a range of benefits available to you, including:
* Annual discretionary bonus scheme: on average our Customer Consultants have received an on-target bonus of 8% dependent on personal and company performance.
* 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years.
* Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
* Generous employer matched pension contributions - up to 10% per annum.
* Access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform.
* Three paid volunteering days each year.
* Colleague mortgage and savings accounts (conditions apply), as well as a host of colleague discount schemes.
* A commitment to training and development.
* Private medical insurance for all our colleagues.
* Salary Sacrifice Scheme for hybrid/electric car.
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