£16,059 - £16,318 per year (Grade 4A pro rata)
Campaign
Term Entry
Fixed term
Type Hours
Part time (22.5 hours per week)
Address
Lifeline and Responder Service, Manorfield Road, Driffield, YO25 5JE
Job closes on 9 February
Service area: Locality Wellbeing and Safeguarding
The Lifeline & Responder Service are seeking to recruit a Lifeline Control Operator working in its dedicated control centre. The successful candidate will assist via call monitoring to make available twenty-four-hour support and security for elderly, disabled or otherwise vulnerable persons in their home. If you thrive under pressure and maintain a confident and resilient attitude in challenging situations, we would like to hear from you!
We are looking for a highly proactive and efficient individual with strong communication skills who can work effectively with others both within their immediate service, partnering services, and members of the community. You will be required to be adaptable, flexible with a positive can-do approach and be able to show initiative.
A full working knowledge of answering calls in a control centre environment is desirable and providing excellent customer service is a must along with a full working knowledge of IT applications including Microsoft Office and service-specific software, although training is available for individuals who lack this experience/knowledge. The ability to interpret data to ensure the relevant standards are monitored and adhered to is extremely important in this role.
Good organisational skills, the ability to multitask, and attention to detail are vital as well as working within specific timescales. The successful applicant must be able to work to relevant quality standards, meeting set Key Performance Indicators and policies and procedures of the Local Authority.
This post is fixed term for 18 months, the hours will be 22.5 hrs working between the hours of 6am and 2pm (on average 3 shifts per week - 7.5 hour shifts), this includes Bank holiday working but shifts may change with considerable notice depending on service demand.
Applying for the role
Apply by completing the online application form. Ensure the application demonstrates how you meet the essential criteria from the employee specification. CV's will not be accepted for this vacancy.
DBS/Medical check
This post is subject to an enhanced DBS clearance check.
Discover why the council is a great place to work
Thank You!
#J-18808-Ljbffr