About The Role
About the Role of Stakeholder Officer
We are a national supported housing provider and are geographically dispersed across England and we are on the lookout for a Stakeholder Officer. Who has a passion for delivering exceptional customer service, driving continuous improvement and living the ethos of #OneTeam.
Complaints handling is a key area of the Stakeholder Officer position andhow we handle complaints has a direct impact on resident satisfaction and presents an opportunity to improve our services moving forward.
What you will be doing:
* Maintain oversight of all live complaints, MP enquires and disrepair cases in the organisation.
* Identity learning from service failures, complaints and surveys, taking action to ensure colleagues use this learning to demonstrate service improvement
* Writing letters, emails and other forms of communication in a clear and consistent manner, and supporting colleagues by reviewing their letters
* Liaison between our different teams to collate evidence for complaints, disrepair and MP enquires
* Provide an excellent level of service and customer care both within Salvation Army Homes, for residents, the general public and external bodies.
This role is a hybrid role working from our Bolton Office.
About The Candidate
About You:
We're looking for someone who is passionate about tenants, thrives in a fast-paced ...