Annual salary: up to £52,050.60
Senior Contract Manager
Coatbridge
Full time 08.00-4.30 Monday to Friday, offering a salary of £52,050.60, plus Car allowance and great company benefits.
Mears have continued investment in the North Lanarkshire community for the long-term. We have a commitment to deliver excellent services to residents, whilst bringing community and training benefits to the North Lanarkshire community in a sustainable way.
Our ambition is to be recognised as the most trusted, large private provider, working with the public sector by 2025. Our approach prioritises where we can have the greatest impact and supports a culture that fully integrates sustainability and purpose beyond profit. This is underlined by our strategy, which through robust, ethical and transparent practices is built upon.
Mears are a market leader in providing housing services to the affordable housing sector, and a major presence in the housing with care market. Mears Group’s vision is to make a positive difference to the people we serve by improving homes, improving communities and improving lives.
About the role:
You will be responsible for the day-to-day management of contract service delivery of capital works, mainly overseeing kitchen refurbishments and the occasional bathroom.
Supporting the General Manger on delivery of high-quality capital works. Services to Housing Client properties, ensuring teams operate to Mears defined branch standards and deliver best in class customer service, whilst satisfying all safety, quality and cost control standards relating to budget, profitability and resource deployment.
You will have around 9 people to manager. Some supervisors and some operatives. You must communicate regularly with supervisors to ensure each property is completing within program.
If at any point any work falls out of program, you must be able to react quickly and know how to rectify it.
Regular communications with the client is essential to keep them updated on all progress.
Key responsibilities for the role:
1. Management of all aspects of operational and commercial delivery.
2. Managing works to programme time frames, producing project updates relating to budget, cash flow, work programmes and health & safety
3. Ensure compliancy and adherence to health & safety regulations at all times
4. Demonstrate, maintain and monitor the company’s commitment to best practice
5. Adherence to and completion of company & client reporting protocols with required timescales.
6. Cultivate a positive, customer focused culture that is instilled and promoted across all work
7. Ensure attainment of high levels of customer satisfaction in delivery and achieving contractual KPI targets
8. Manage employees’ performance, coach and develop individuals in their roles.
9. Cultivate a strong working relationship with client, service users and local communities.
Role Criteria:
10. Trade Background
11. Knowledge of Repairs & Maintenance
12. Supervisory Experience
13. Proven track record of programmed works management & delivery.
14. Proven track record of commercial and performance management.
15. Ability to manage multiple sites & contracts.
16. Proven track record of working in a customer focused environment.
17. Experience of contract/project management
18. Motivating & inspiring a diverse workforce
Mears Benefits:
19. Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless
20. Excellent training and development opportunities
21. 25 days holiday entitlement along with bank holidays.
22. Access to employee support and wellbeing services
23. Mears offer a company pension, life insurance and share scheme
24. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
25. Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment