PEOPLE are at the HEART of everything we do.
This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here.
We are seeking an organised and enthusiastic individual to join us as an Apprentice Ward Clerk on Clementine B ward at Queen’s Hospital.
The postholder will provide administrative support to nursing and medical staff as well as a reception service receiving visitors to the ward in a polite and courteous manner.
You will promote and encourage a caring and sympathetic environment for patients, relatives and staff ensuring that high standards of service are continually maintained. Ensure telephone enquiries are answered promptly, courteously and accurately respecting patient confidentiality.
Alongside the job role, you will be completing the Level 2 Customer Service Practitioner Apprenticeship. If you already hold this qualification at Level 2 or above, then unfortunately you are not eligible to apply.
Applicants are asked to carefully read the advert and Job Description before completing and submitting an application. Please ensure you clearly demonstrate how you meet the criteria in the person specification.
To be eligible for an Apprenticeship you must meet the following criteria:
Be 18 years old or over
Have the right to work in the UK
Have been permanently resident in the UK for the past 3 years.
PLEASE NOTE: The post is initially offered as a fixed-term contract; but will become permanent on successful completion of the apprenticeship.
Applications are welcome from people who have lived experience of the care system.
Main duties of the job
To provide an efficient and effective clerical support service to nursing and medical staff at ward level. The post holder will promote and encourage a caring and sympathetic environment for patients, relatives, and staff ensuring that high standards of service are continually maintained. The post holder will be the first point of contact for other departments, patients’ relatives, and outside agencies. The nature of duties undertaken within this post dictates that strict confidentiality is maintained at all times.
Working for our organisation
We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Person specification
Education/ Qualifications
* Good basic level of education to GCSE standard with English and Maths at Grade 4 and above or recognised equivalent.
Skills/ Abilities
* Good oral and written communication skills in English.
* IT skills incl. common software packages, i.e. Microsoft Office/Excel.
Experience/ Knowledge
* Ability to prioritise and know when to escalate/report upwards.
* Awareness of GDPR/Patient Confidentiality.
Ensuring people settle in and feel part of our Trust straight away is one of our top priorities. We hold two corporate welcome events each month and, if successful, you will start on one of these days so we can provide you with a seamless and welcoming introduction to our Trust.
Barking Havering and Redbridge University Hospital NHS Trust is committed to Safeguarding Children and Adults at Risk and expects all staff and volunteers to share this commitment. Safeguarding and promoting the welfare of children, young people, and adults is central to the care provided by our Trust and the post holder must be aware of their responsibilities and work in line with our Trust’s Safeguarding Adult and Children Procedures.
To create an inclusive and diverse workplace, we will work with you to get the best experience, so that you can provide outstanding care for our local community. We are happy to have an open discussion on part-time hours and flexible working and will consider your requirements if our service is able to accommodate. Please have a discussion with the recruiting manager about your flexibility requirements.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
There’s never been a better time to join the team. Apply online now.
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