Reed Public Sector is urgently recruiting for 5 temp Customer Relations Partners for a Housing Association in Bracknell. Hybrid working: 3 days in the office Purpose of job Our Complaints Centre of Excellence is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. Customer Relations Partners are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. Key duties and responsibilities Become a customer experience expert and brand ambassador. Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next. Conduct investigations into complaints received and reach an outcome based on the merits of each case. Communicate your findings and outcome to our customers, and stakeholders, clearly and concisely, constructing a strong oral and written case. Liaise and develop a working relationship with other Departments across the organisation and external stakeholders, including the Housing Ombudsman, contractors, and local councillors. Assist with any necessary feedback to individual colleagues, managers, or teams. Identify areas of our systems, processes, policies, or training that may cause complaints and suggest improvement opportunities. Requirements: Excellent written communication skills (spelling, grammar, punctuation) and ability to distil a message clearly and succinctly. Ability to show initiative and make appropriate decisions, whilst acting sensitively and fairly Experience of working within a complaints or outbound sales role. Sounds like something for you?? APPLY NOW Alternatively contact Muzna at Reed Reading office