* Based in Leatherhead
* £32,000 - £39,000 salary
* Training provided
* 37.25 hours per week
* 28 days holiday + bank holidays
* Free onsite parking
Job specification:
* Conduct installation and provide basic user training.
* Perform maintenance, servicing, upgrades, and repairs.
* Manage the processing of repairs returned to the factory.
* Address customer support inquiries through the Helpdesk.
* Handle support cases efficiently to meet KPIs and customer expectations.
* Promote and sell after-sales products and services.
* Oversee after-sales opportunities and quotations through the CRM system.
* Develop technical procedures for troubleshooting and support.
* Assist in the creation and upkeep of after-sales and support documentation and media.
* Support the maintenance of the CRM database.
* Manage after-sales catalogues and pricing lists.
* Write support content for the company website.
* Ensure all support-related activities are accurately documented in company systems.
* Participate in extensive international travel to meet Customer Support Team goals.
* Coordinate with the Production department for stock requests required to fulfil duties.
* Train new staff members when necessary.
Person specification:
1. A minimum of a Bachelor's degree in a Science or Engineering ...