Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.
We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.
An exciting position has become available in the Planning and Development team to provide support to the Operations team with the managing and monitoring the day. You’ll supervise the day in real time by providing intraday management and analysis of changes in customer contact behaviours and forecast variances to support the Operations team with their SLA targets.
Utilize data to identify root cause and recommend resolving actions
Daily MI reporting on previous day’s performance and hold a daily meeting going over yesterday’s performance and expectations for today
Maximise resource productivity by monitoring code usage, agent occupancy and managing off-phone activity
Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals
Ensure stakeholders are kept up to date throughout the day regarding forecast accuracy, performance, hotspots, concerns and remedial actions taken
Flexible and enthusiastic approach to work, with exceptional attention to detail
Be a collaborative, team player building strong working relationships with the team and stakeholders of all levels
always looking to improve performance
Good knowledge of the Microsoft office suite, particularly advanced Excel skills
Embrace transformation, be brave – it’s easier to stick to what you know but we learn from our mistakes.
Have quality at the heart of what you do, always give your best and expect the same from others in return.
Contributory pension scheme of up to 6%
Opportunity to buy & sell holiday
Gym membership discounts
Contributory hospital and health cash plan
Cycle2Work scheme
Eye care vouchers
Life assurance
Discounts at leading brands and retailer
Monday – Friday 37.5 hours between the hours of 07:00 – 20:00 made up of a rotational shift pattern 07:00-15:15 and 11:45-20:00.
Hybrid Working
The successful applicant will be required to undertake a criminal record check.