The purpose of the role is to: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way/ Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Please see the attached Job Description and Person Specification in Supporting Documents for more information.