Job Description This role is the lead for implementing strategic renewal initiatives and ensuring the timely and successful renewal of software contracts. This is a player/coach role engages with customer during the renewal process and work closely with global as well as regional functions to design and implement company best practices in the region. Responsibilities · Coordinate and manage the end-to-end process of maintenance contract renewals. · Execute the renewal strategy to maximize customer retention and revenue growth – reducing churn and increasing ACV. · Provide accurate monthly and quarterly forecasts and opportunity updates on a weekly basis. · Ensure the timely and successful renewal of software contracts · Mentor and manage the renewal specialists, fostering a collaborative and high-performance work environment. · Provide guidance, training and coaching to team members to enhance their renewal negotiation and customer engagement skills. · Work closely with the Near-Shore/Off-Shore Renewals team(s) to maximize productivity and efficiency. · Maintain organized and up-to-date records of all contract renewal activities · Utilize data-focused insights to track and analyse renewal rates, identify trends and recommend improvements to maximize recurring revenue (increase ACV), identify up-sell opportunities and reduce churn. · Partner with cross-functional teams, including sales, customer success and finance to align renewal strategies with overall company goals. · Proactively engage with customers to address concerns, answer questions and identify upsell and cross-sell opportunities. · Oversee the negotiation of software contracts renewals, ensuring favorable terms for both customers and the company. · Partner with legal and finance teams to ensure compliance with contract terms and financial objectives. · Continuously evaluate and enhance the renewal process, streamline workflows, and identify opportunities for automation. · Prepare regular reports and presentation for management on the renewal performance. · Manage channel and partner renewals, including ensuring timely pricing to ensure optimal renewals. · Maintain organized and up-to-date records of all contract renewal activities