Job Title: Technical Support Specialist
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We are seeking a highly skilled and motivated professional to join our rapidly expanding Cloud Technology company as a Technical Support Specialist. As a key member of our Service Desk team, you will play a critical role in providing exceptional technical support to our customers.
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This is an excellent opportunity for talented IT professionals to develop their skills and advance within the company. You will work closely with our experienced engineers to resolve technical issues, improve processes, and contribute to the growth and success of our business.
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Key Responsibilities:
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* Provide first-line technical support to customers via phone, email, and chat platforms
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* Troubleshoot and resolve technical issues efficiently and effectively
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* Document and maintain accurate records of customer interactions and technical issues
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* Collaborate with senior engineers to escalate complex issues and implement process improvements
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* Stay up-to-date with new technologies and industry developments to enhance technical knowledge and expertise
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Requirements:
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* Bachelor's degree in Computer Science, Information Technology, or related field
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* Minimum 2 years' experience in a similar IT support role
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* Excellent communication and interpersonal skills
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* Strong problem-solving and analytical skills
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* Ability to work in a fast-paced environment and prioritize tasks effectively
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What We Offer:
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* Competitive salary: £25,000 - £27,000 per annum
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* Ongoing training and development opportunities
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* A supportive and collaborative team environment
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* The chance to work with cutting-edge technology and innovative projects
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