Void Planner Coordinator
£28,476 per year
37 hours per week; Permanent
Monday – Friday
Ipswich/ Hybrid
Ref: IP347
The Void Planner Co-ordinator plays a vital role in assisting the Property Manager with the management of Orwell's void works.
The primary goal is to ensure that all void properties are completed to a high standard, on time, and in strict accordance with Orwell's service standards.
Key Responsibilities:
1. Oversee both internal and external contracts, ensuring delivery aligns with agreed Key Performance Indicators (KPIs).
2. Maintain high levels of communication and service quality with tenants, housing officers, Orwell operatives, and external contractors.
3. Collaborate with the Property Manager to minimise empty property time and void loss while adhering to established void standards.
4. Work alongside the Head of Repairs and Voids to review and enhance working practices, driving efficiency gains and improved tenant satisfaction.
5. Produce regular reports on void works progress to the Head of Service, ensuring key milestones are set and monitored effectively.
6. Support day-to-day repair & void related works, ensuring compliance with approved budgets and promptly highlighting any variations. Assist others within the department when workflow exceeds capacity.
Person Specification:
1. 5 GCSE grades 9-4 or equivalent including English Language and Maths, is essential.
2. Good understanding of housing regulations and compliance requirements is desirable.
More reasons to apply:
1. 22 days annual leave (pro rata) plus bank holidays.
2. Retail discounts via our rewards platform (restaurants, shopping, days out, gym memberships, cinema tickets, holidays, Sky store and much more…).
3. Reward and recognition awards.
4. Free DBS checks.
5. Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
6. Wellbeing programme.
7. Great training and development opportunities.
8. Cashback Health plan.
9. Access to Blue Light Card – membership fees apply.
Interview Date: To be confirmed.
Before applying:
Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.
Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.
If there’s a barrier to you applying for any of our roles, we’d like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing work@orwell-housing.co.uk.
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