Job Title: Housing and Facilities Officer Head Office Location: Brindley Place, Birmingham Job Location: CV4 9YR Salary : £ 9837.00 per annum Contract type: Permanent Working hours: Part Time (14 hours per week) About the role To provide an efficient, high quality, customer focussed service for residents and colleagues To manage rent accounts both current & former, including service charges and other income recovery services To ensure that rent, service and other charges are set and reviewed in line with legal requirements and regulatory standards Managing voids and allocations, maintaining up to date housing waiting lists To work in conjunction with the Locality Teams and Direct Services teams to ensure a seamless service to residents and one that promotes effective business operations Providing contact, advice and guidance to customers Management of ASB Issues under the direction of the Business Support Manager The promotion and marketing of our services Attend customer meetings when appropriate and necessary Comply with all relevant health and safety guidance and legislative requirements of their role and, as applicable, to the service delivery for which they are responsible Staff line management responsibilities, including recruitment and selection Assist the business support manager in the preparation of Reports / KPI`s that fall under the remit of the Business Support Services. Repairs management Please note that if you are successful in this role, we require a DBS check to be completed. Further details will be sent following offer. About you Do you have excellent knowledge of Housing Management? Do you have experience of managing rents and other charges and collection of former tenant arrears, Voids & Allocations responsibilities, and Tenancy Management issues? Experience of raising purchase orders, getting invoices authorised and tracking against budgets, Processing and managing Direct Debits and Submitting Housing Benefit claims? Do you have knowledge of Health and Safety? Do you have good working knowledge and experience of using Microsoft Office software such as Outlook, Word, Excel, PowerPoint As a Housing and Facilities Officer, you will undertake all housing and high level business management functions, including the provision of a customer focused service and the efficient management of the housing provisions working at Arden Grove in Tile Hill Extra Care schemes for adults over 55 with varying health needs. Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious. You can read more about the GSA Way in our recruitment pack. GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes: 25 days annual holiday entitlement A defined contribution pension scheme. Trust based flexible working and a Confidential Employee Assistance Programme (EAP). Two days paid volunteering leave per year Buying and selling of annual leave Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more How to apply If you wish to apply for this role please email a copy of your up to date CV to [email protected]. It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.