We have a vacancy in the Cardiology Department for part-time Clerical Officer based at the Cumberland Infirmary Carlisle.
You will be required to provide administrative and clerical support within the Cardiology Department. Working as part of a busy multi-disciplinary team, you will process referrals for a range of investigations and book patients' appointments. Perform receptionist duties for the department, dispatch results and answer telephone calls from patients, doctors, and other health care professionals.
Applicants should possess GCSE Grade C in English language or equivalent. Experience of administrative or secretarial duties including the use of Microsoft Office and databases are essential requirements of the post. Knowledge of Silverlink PAS would be advantageous. Good communication skills and the ability to work as part of a team are essential. Previous experience of working within a health care setting is desirable, as is ECDL / RSA or equivalent and NVQ 3 in Business Administration.
Key Responsibilities:
1. Provide administrative support for the multi-disciplinary team within the Cardiology Department, including making appointments and using a variety of applications used by the department.
2. Perform receptionist duties within the department, booking the patient in and out of the clinic and checking correct patient details.
3. Act as a first point of contact for patients and other healthcare professionals, frequently responding to telephone calls, sometimes from distressed patients and relatives in a sensitive manner.
4. Send results to the appropriate place within appropriate timescales, either verbally, written, or via e-mail. Send letters to referring doctors informing them if the patient fails to attend an appointment.
5. Manage the waiting lists for multiple investigations, booking according to identified clinical priority and ensuring no appointments are wasted.
6. Liaise and build effective working relationships with other health care professionals from many teams including the acute Trust, Primary care, and tertiary referral centres.
7. Ensure correct tracking of the notes in and out of the department using the hospital PAS system.
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of safe, high-quality care every time:
1. Being a clinically led organisation
2. Quality and safety at the heart of our Trust
3. A positive patient experience every time
4. A great place to work
5. Managing our money well
As an organisation, we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts.
#J-18808-Ljbffr