Job summary
We are a friendly and welcoming practice team,working from a modern, purpose-built three-storey eco-friendly, sustainablebuilding, with ample free designated car parking in this former mining village,situated outside of Durham City and easily accessible to commuter routes (,Newcastle, Sunderland, the A1).
Weare an EMIS practice, with a growing patient list of currently ca. 10,700 patients.
Main duties of the job
We are a friendly and welcoming practice team,working from a modern, purpose-built three-storey eco-friendly, sustainablebuilding, with ample free designated car parking in this former mining village,situated outside of Durham City and easily accessible to commuter routes (,Newcastle, Sunderland, the A1).
Weare an EMIS practice, with a growing patient list of currently ca. 10,650patients
About us
There is already one medical secretary who works 25 hours per week. This post is to work alongside this person.
Although for only 20 hours per week, we would seek to employ someone who can offer 5 days per week coverage.
Job description
Job responsibilities
Provide a timely,effective, and efficient audio, copy typing and word processing service for GPsand health professionals as required. This includes the typing of letters,reports, patient referrals, minutes, emails, in an accurate and quality manner,within mandated time frames.
To arrange appointments and liaise with relevantdepartments when requested to do so by the clinical team.
Act as a point of contact between patients, hospitals,and clinicians to ensure the appropriate information is given to patientsregarding referrals and/or appointments.
Assist with otherclerical and administrative duties as required.
Process requestsfor medical records and/or medical reports and assist with the completion ofmedical/insurance records.
File patientrecords and correspondence in patient medical records, pertinent to the role.
To process bothincoming and outgoing telephone calls, to facilitate timely and appropriatecommunications with others, taking messages and dealing with appropriatequeries.
To maintain thecomputer clinic system in an accurate and secure manner.
To provide coverfor members of the secretarial and administrative team during periods of absence.
To receive anddispatch mail.
Person Specification
Experience
Essential
1. Medical Secretarial Experience
2. Computer literate, use of Microsoft packages
3. Experience in a GP Medical Secretarial role
4. Audio or Touch typing skills
5. Previous Administrative experience
Desirable
6. Experience in a healthcare setting
Qualifications
Essential
7. Good standard of general education (GCSE or O levels at Grade A-C), or equivalent
8. Good standard of numeracy & literacy
9. NVQ level three or RSA level three or equivalent
Other requirements
Essential
10. Ability to work without direct supervision
11. Ability to work well in a team
12. Ability to work well and remain calm under pressure
Skills and Knowledge
Essential
13. Typing skills (good typing speeds of 50 to 60 wpm or higher)
14. Good communication
15. Excellent customer service skills
16. Understanding of medical terminology
17. Ability to use own judgement and common sense to plan workload
Desirable
18. Familiarity with EMIS software
19. Familiarity with Lexacom software