Contract Support Administrator
At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.
To support the admin team, who are responsible for the contractual relationship with the clients, by co-ordinating activities, generating information from both internal and external sources, validating system data and responding to a variety of additional requests to ensure smooth service delivery across the portfolio.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way
And as a Contract Support Administrator with Bellrock, you’ll do it by
* Support the Office Systems Manager by validating system data.
* Support the Contract Manager by ensuring that all contractual obligations are met.
* Develop strong relationships with all internal and external stakeholders and provide timely responses to requests for help and support.
* Work with the Bellrock Supply Chain to support the mobilising of new suppliers by helping to co-ordinate the activities of the key stakeholders.
* Be the first point of escalation for the client and suppliers as required.
* Co-ordinate and resolve issues quickly, by means of job and quotation chasing.
* Ensure that any client complaints regarding service delivery are managed and escalated to Management in a timely manner with corrective actions closed out quickly.
* Support Management in monitoring the overall Contract performance (outputs) maintaining a regular dialogue with key stakeholders in the client’s business.
* Co-ordinate the activities of Bellrock departments to ensure that the necessary data/management information is provided to enable the effective monitoring of the Contract.
* Work with the Reporting Team to develop and shape standardisation of reporting formats.
* Ensure that the Reporting Team generate the reports required for the Contract in a timely manner and in the agreed format.
* Compile and gather the necessary data and information required for all reporting requirements.
* Work with the Reporting Team to respond to ad hoc request for reports.
* Monitor and liaise with suppliers to ensure the effective day-to-day delivery of the service and identify and escalate any performance issues to the Management.
* Co-ordinate Compliance and PPM activity through liaising with the Planned Team and support the Management in routinely meeting or beating the KPI target.
* Monitor and drive timely closure of all PPM, Reactive, Quoted and Remedial Works and ensure all KPIs are met.
* Promote a positive Health and Safety culture ensuring any issues and areas of concern are escalated to Management and addressed.
* Embrace learning and personal development opportunities.
* Promote the ‘Bellrock’ culture within the business.
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Contract Support Administrator, you’ll need
* IT literate intermediate level in use of Excel including data manipulation
* Facilities Management (FM) qualification / working towards an FM qualification
* Working in a client facing role
* Working in a fast-paced environment
* Working with suppliers
* Managing multiple priorities
* Data management, analysis and reporting
* Adherence to processes and procedures
* Working in a Facilities Management environment
* Commercial contract awareness and understanding
* Basic technical understanding
* Procurement and supply chain leverage awareness
* Health, Safety, Environmental and Sustainability awareness
Personal Traits
* Customer focused
* Positive attitude
* Self-motivated driven
* Proactive/uses initiative
* Articulate/effective communicator
* Good organisational skills and pays attention to detail
* Good judgement /understands when
to escalate issues
* Team player
* Committed to personal development
* Commitment to Bellrock values
* Critical thinking and problem solving.
* Teamwork and collaboration.
* Professionalism and strong work ethic.
* Oral and written communications skills.
* Leadership skills
* Driven
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Royal Borough of Kensington & Chelsea Monday to Friday 8:30 am top 5:00 pm with an hour for lunch break.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.