An opportunity has arisen for a ward clerk position on the Children's Day Assessment Unit (CDAU), joining our friendly Sarum Ward team. The CDAU is a busy unit taking referrals from Salisbury's Emergency Department and GPs, whilst also allowing open access to children and young people following specific medical guidance. The service is for children and young people aged 0-18 years. Working with multiple specialties, this administrative position is essential to support the smooth day-to-day running of the service. The successful candidate would have excellent communication skills, be warm and friendly as often they are the first point of contact to welcome the children with their families/carers to the unit.
To meet the needs of the service, ideally we are looking for candidates who will be able to work from 11:00am - 19:00pm, Tuesdays, Wednesdays, and Fridays with scope to cover one weekend day. However, working within the current administrative team, there is some flexibility around this.
Main duties of the job
1. To be the first point of contact for service users, carers, and visitors to the clinical team and to respond in a helpful manner to enquiries or other issues raised.
2. To provide a comprehensive service to Sarum Ward supporting the day-to-day running of the ward and the Day Assessment Unit.
3. Preparation of medical notes for inpatient and outpatient admissions.
4. Receiving and welcoming patients attending the ward and DAU, using the computerised administration system, negotiating appointments, and ensuring all outcomes are complete.
5. Helping maintain ward security.
6. Supporting nursing and medical staff with clerical needs including writing minutes at meetings.
7. To interact compassionately with service users and carers at all times. Service users could present with a range of mental health conditions and/or learning difficulties.
8. Duties may vary depending on local working arrangements.
About us
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery, and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible.
Job responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Person Specification
Knowledge and skills
* NVQ level 3 qualification or relevant experience
* Ability to undergo further training as necessary
* Experience of MS Office including Outlook, Excel, and Word
* Experience of working in a reception area contact with patients and relatives
* Good written and verbal skills
* Ability to communicate clearly and effectively face-to-face and good telephone skills.
* Ability to work as part of a team
* Awareness of importance of confidentiality and dealing with sensitive information
* Ability to record and input accurate data with attention to detail
* Experience of working in the NHS
* Experience of working with Lorenzo IT system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Sarum Ward, Salisbury District Hospital
£24,071 to £25,674 a year Per annum pro rata if part-time
Contract
Permanent
Working pattern
Part-time
Reference number
269-SFT8604-A
Job locations
Sarum Ward, Salisbury District Hospital
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