You'll make an impact in the following ways:
* Work with external clients to resolve day-to-day issues, direct them to appropriate resources at BNY Mellon and navigate the company on their behalf for all custody matters related to the collateral held within BNY.
* Support clients in addressing operational and technical questions or issues and ensuring requests are timely executed. You will apply problem-solving skills based on precedence and experience.
* Use communication skills to deliver high-quality service to a specialized client base by handling external client queries (phone and email) related to securities settlement, payments, and collateral optimization.
* Escalate non-routine or complex issues to a more senior level.
* Maintain client relationships and perform regular service call reviews to increase efficiency and foster a cooperative relationship with our clients.
* Understand credit exposure and communicate clearly on failing items.
* Develop and maintain internal procedures.
* Perform analysis on behalf of clients and internal stakeholders.
* Ensure client activity and account setups are optimal, collaborate internally to improve future product offerings.
* Update/develop KRI/KPI's to monitor client activity and suggest improvements based on these indicators.
* Occasional weekend work required.
To be successful in this role, we're seeking the following:
* Minimum Bachelor's degree or the equivalent combination of education and experience is required. Master's degree preferred.
* Experience in an operational area and/or client services preferred.
At BNY, our culture speaks for itself. Here's a few of our awards:
* America's Most Innovative Companies, Fortune, 2024
* World's Most Admired Companies, Fortune 2024
* Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
* Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
* Most Just Companies, Just Capital and CNBC, 2024
* Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
* Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
#J-18808-Ljbffr