Our client, a well-established Manufacturing Organisation with sites across the UK, is seeking a Quality Team Leader to join their business based in Brierley on a Permanent basis.
Industry: Steel
Contract Type: Permanent
Salary: £35,000 per annum
We are currently seeking a motivated and experienced Quality Team Leader with Health and Safety experience to join our client's team in the steel industry. Our client is committed to providing a safe and healthy working environment for their employees and ensuring compliance with quality and environmental standards.
The role will encompass Quality & H&S. The person will be expected to run and maintain both ISO 9001, 14001, and 45001 standards. Responsibilities include carrying out root cause analysis and responding to both internal and external N.C.R.s, implementing continuous improvement plans, and ensuring compliance with all relevant regulations. The role also involves supervising customer and internal audits and maintaining all relevant paperwork for submission.
Mission
Manage the day-to-day routine and emerging work through the Quality team using established processes and procedures to perform checks and support the improvement of the company's product quality to the highest Environmental, Health and Safety standards.
Working closely with the group for standardisation in the depot responsibility.
Accountabilities
Investigate customer complaints
* Attain from the contracts team what the context of the complaint is
* Request quality deviation evidence from customers for analysis against expected quality standards
* Analyse production records against customer complaints
* Conduct Symptoms Causes Remedies Actions investigation (SCRA) where deviations have occurred
Coordinate with key stakeholders to resolve customer complaints
* Communicate full traceability and recommendations to the contracts team at the outcome of the investigation
* Visit customers to conduct on-site investigations when appropriate
* Conduct and/or support the implementation of health & safety and learning interventions with production and/or contracts team when appropriate
Maintain compliance records
* Record investigation data within appropriate databases
* Gather traceability documentation for electronic storage
* Coordinate the distribution and calibration of measuring equipment
* Retain and store calibration certification
* Coordinate quality checks and third-party testing of material
Lead, direct, evaluate and develop a team of functional professionals
* Conduct interviews for internal and external candidates
* Complete induction, onboarding and probationary reviews in a timely manner
* Evaluate individuals' performance and set objectives for the future
* Conduct performance reviews within timescales
* Manage poor performance
* Manage attendance and timekeeping
* Conduct investigations, disciplinary and grievance procedures in line with company policy
* Ensure HR and Payroll are provided with data and documentation as and when required
* Seek advice from HR, Occupational Health or other support agencies e.g. ACAS, EEF
Miscellaneous or ad hoc business requirements
* Manage specific projects or undertake specific project activity as determined by the business or line manager
* Travel to specific locations in order to undertake role requirements as required
* Represent your function or business at meetings or events as required
* Undertake any reasonable request in order to support the needs of the business
Technical Competencies
ARMA, Word, Outlook, PDIS, Therefore, PowerPoint, CRM
Please apply now with your CV and a cover letter highlighting your relevant experience and qualifications.
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