The Failsafe Officer (FO) will support the Ophthalmology service and ensure patients are managed within the guideline timescales. The post of Failsafe Officer will provide the interface between clinicians, supporting staff and patients to manage and develop the overall patient pathway. Oversee the day to day management plans for patients through liaison with clinicians for: Investigations Treatment plan Review and assessments Ongoing treatments To ensure all patient events are appropriately recorded, accurately and timely on the Patient Administration system (PAS). To maintain an accurate tracking system and monitor compliance with defined treatment timelines for all patients. To liaise with clinicians, service managers, waiting list staff and outpatient appointments (PSC) where patients are not booked within required timescales to agree and implement actions required to ensure full compliance. To work with the Lead Clinician and Ophthalmology Access Manager on service demands and available capacity, implementing any changes required to maintain a fully compliant service. To provide regular reports on patient pathways and tracking compliance to Trust clinicians, managers and PCT representatives. The post holder must be able to prioritise their workload and have the ability to work autonomously and often under pressure. Key Responsibilities: Co-ordination of the patient clinical pathway for individual patients. Maintenance of patient tracking system to monitor and ensure full compliance of patient pathway and treatments within defined guidelines. Close liaison with clinicians, service managers, ophthalmic nurses, medical secretaries and appointment staff to plan and undertake new patient clinics and assessments, within defined timelines for individual patients. Ensure the data integrity of the PAS system is maintained through reconciliation and validation of patient event data held on other systems. Liaison with clinicians and Ophthalmology Access Manager on service demands and available capacity, taking account of planned leave absences to maintain fully compliant service delivery. Work Environment: University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. Please refer to the attached job description for further details of the role.