Customer Services Assistant
£25584.00 - £27269.00
Full Time - Temporary Role
Do you have relevant Customer Service experience and are looking to develop in the pension industry? Are you looking to work for one of the largest pension funds in the UK? We may have the role for you!
About WMPF
WMPF is one of the UK’s largest pension funds providing local authority pension benefits for employees across the West Midlands. We manage and administer the pension interests of over 330,000 scheme members, 800+ employers and currently have over £21 billion in assets under management.
We are recruiting for a temporary Customer Services Assistant to join our continually growing Pension Services area. Our brand-new offices are based at the i9 building in Wolverhampton and is an excellent location for transport links by car, bus, train and tram.
What the day will look like
Responsibilities include:
* Efficiently and accurately answering customer enquiries received either via phone, letter, email or web communication
* Resolving face to face customer enquiries in our reception area, as and when required
* Completing processes within our pension administration software
* Providing a comprehensive and professional customer service, working flexibly to achieve targets
About you
We are looking for someone with excellent customer service skills, the ability to work efficiently using our IT programmes and proven experience of working in a customer facing environment. You will be responsible for communicating effectively with both internal and external stakeholders on all levels whilst managing your workload proactively to ensure deadlines and targets are met.
Why choose the West Midlands Pension Fund?
You will also receive a generous holiday entitlement (starting with 26 days a year plus bank holidays). We usually work two days a week in the office and three from home.
We have a modern office environment that offers a relaxed working atmosphere with study and breakout areas, meeting rooms and kitchens with free tea and coffee making facilities. There are also cloakrooms, bike stores, showers and lockers available.
Other benefits whilst working for the fund include the employee awards scheme and on-the-job development where you will be provided with comprehensive study support for professional exams, formal education & structured training and the potential to advance within a growing organisation.
Working at the fund is a great way to start or develop your career and will give you the opportunity to explore, question and collaborate. You will build your skills and knowledge but also a network where everyone is here to help support you learn and develop in a place where you can thrive both professionally and personally making a shared impact.
We are delighted to have been accredited PASA, Investors in People, customer service excellence and we have Bronze Organisational Membership with the British Dyslexia Association and are working towards their Smart Award, which further underlines our commitment to diversity and inclusion.