Internal Job Title: Customer Support Engineer Business: Lucy Electric Location: Thame, Oxfordshire Job Reference No: 3717 Job Purpose: Reporting to the Quality Manager and working as an integral part of the Quality team this role requires a dynamic and talented person to identify, assist rectify and implement solutions for customer issues. Working as part of the quality team to encourage a continuous improvement environment with regular reviews and process improvements. Business Overview: Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications. Responsibilities: Be the focal point for all Customer related issues. Report monthly data based on complaints and customer issues. Log, investigate, and report on complaints to closure. Liaise with internal stakeholders to identify system improvements, derived from customer solutions where necessary. Work with internal stakeholders to achieve onsite solutions. Write detailed investigation reports. Liaise with customers to fully understand their needs and expectations. Communicate with Lucy Electric sites globally. Foster an environment that supports learning, individual development, and openness to change. Support the LEUK Quality team to achieve goals where necessary. Job Dimensions: The role will be based in Thame Oxfordshire 5 days a week. Experience, Knowledge & Skills Functional Competencies: Understanding of electrical mechanical design engineering, competence in electrical power engineering. Experience in Lean Six Sigma, RCA, 8D, BOS and continuous improvement processes Proven capability of operating successfully in bespoke teams Strong working ethic in the delivery of satisfying the profitable requirements and expectations of internal and external customers. Effectively recognise and manage conflict Experience of working in a multi-national, matrix organisation. Strong communications and presentation skills. Behavioural Competencies Inspiration Able to influence others at all levels of the organisation Leads by example and inspire our people to do the right thing Articulates a clear vision for improvements Collaboration Cooperates and works across the organisation to deliver the business results Encourages challenge to foster new ideas and ways of doing things Gets things done and makes it easy for others to do the same Builds authentic, effective working relationships Integrity Values our culture and actively encourages sharing different points of view Is true to themselves and their own values, beliefs and convictions – takes time to grow continuously Has a positive can-do attitude Transparency Communicates with clarity Openly encourages debate to achieve the best outcomes Open to giving and receiving feedback; identifies, coaches and develops future talent Other Requirements Degree level education or equivalent experience in utilities. Full driving licence Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today