Join our team! Now recruiting a Duty Manager/Admin Assistant
Big Rock in Milton Keynes has a reputation for quality climbing and community spirit. We believe that everyone should have the opportunity to climb regardless of age or ability. Big Rock’s climbing offer is designed around progression, with each facility providing a pathway from first experience to elite performance.
We are currently recruiting for the following roles:
Duty Manager/Admin Assistant
Duty Manager
Crew Members
Duty Manager/Admin Assistant
We are looking to recruit a Duty Manager/Admin Assistant to join our team, based across our Kingston and Bletchley sites in Milton Keynes.
This unique role would suit a conscientious and motivated individual with experience of scheduling and administrative tasks. The position will be permanent and full-time (40 hours per week) with daytime, evening, and weekend shifts required. Supplementary instructional work may also be available.
As a Duty Manager, you will be responsible for opening and closing the centre and ensuring safe and efficient operation. This will include various tasks and responsibilities: H&S policies, money handling, bookings for instructed sessions, regular checks, overseeing the café and prep of light meals and hot drinks, and everything you can think of in between. Primarily it is about promoting a good atmosphere throughout the centre to encourage our customers to return time and again!
In the role of Admin Assistant, you will assist in maintaining the smooth running of our bookings office, answering emails relating to group and individual bookings, coordinating the instructor staff rota, and answering calls relating to session options and availability. You should be capable of working both individually and alongside the Administrator, Duty Managers, and other members of the team. The ideal candidate will have excellent communication and customer service skills, be motivated, thorough, and conscientious with the ability to complete tasks efficiently.
Essential skills
1. Energetic, motivated and have a genuine passion for customer service.
2. Self-motivated with the ability to use own initiative and strong problem-solving skills.
3. Meticulous attention to detail.
4. Genuine enthusiasm for working with people.
5. Excellent organisation and time management.
6. Excellent communication with a high level of interpersonal skills.
7. Exceptional professionalism and telephone manner.
8. The ability to work both independently and as part of a team.
9. Confident team leader.
10. An understanding of working in a busy environment, including cafés.
11. Experience of working with an EPOS system, and bookings and membership management systems.
12. Experience scheduling rotas and classes/sessions.
13. Experience of fitness and training or the leisure industry.
14. Climbing Wall Instructor or Rock Climbing Instructor.
15. A minimum of First Aid at Work.
16. An interest in climbing.
Although previous experience and qualifications would be advantageous, we are prepared to consider anyone who feels they may fit this role and we believe in finding the right person even if they don’t exactly fit the description above.
Salary, Hours & Benefits
Starting Salary £26,286 rising to £27,535.
40 hours per week (full-time).
Shifts will include daytime, evenings, weekends and Bank Holidays.
Free climbing for you (plus a partner/family member after successful completion of probationary period).
Continuous support towards training and courses.
28 days holiday per year.
Enrolment into company pension scheme.
Staff discount in the gear shop.
Staff socials.
Applications
Applicants should apply by sending a CV and covering letter stating which position you are applying for to recruitment@bigrockclimbing.com. Please include management and climbing experience.
Closing date: as soon as we find the right person!
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