Summary
We have an amazing opportunity to join us as our new Housing Assistant Apprentice. You’ll be the lynchpin of Place Team who support our customers in front line housing services, supporting them with all things administration as well as providing a customer obsessed service, whilst working towards a Housing Property Management Level 3 qualification.
Wage
£15,015 a year
Salary will progress in line with NMW in year 2. You can claim back for prescriptions, eye tests, make the most of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.
Training course
Housing and property management (level 3)
Hours
Monday- Friday - 7 hours per day start and finish times to be confirmed
35 hours a week
Possible start date
Monday 8 September
Duration
2 years
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
This is an exciting opportunity where you’ll be learning something new each day and developing key skills and understanding of what it means to be a member of the YH Place Team. You’ll make sure our customers’ enquiries gets to the right person or resolved at first point of contact. Your aim will be to deliver exceptional levels of service to a diverse customer base. Quite frankly it’s about being Customer Obsessed!
Here’s what you’ll be getting up to:
* Providing an excellent customer obsessed experience & focussing on first time resolution, ensuring our customers feel listened to and keeping them informed along the way
* Working closely with internal and external stakeholders to ensure a quality and seamless customer journey
* Speaking with customers about their issues and signposting them to the best service, you’ll be exposed to the full range of our customer journey and will have exposure to how we sign up new customers, support existing ones and wave goodbye to those leaving us
* Learning and supporting with de-escalating low-level complaints
* Providing administrative support to the place team such as taking meeting minutes, reference requests for outgoing customers and arranging parking permits and replacement fobs for customers
* You’ll be getting out and about across Yorkshire as you travel shadowing the team, learning about frontline housing services
Where you’ll work
West Yorkshire
LS10 1FB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
KINGDOM ACADEMY LIMITED
Your training course
Housing and property management (level 3)
Equal to A level
Course contents
* Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
* Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
* Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
* Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
* Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
* Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
* Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
* Problem Solving: Use a problem solving and flexible approach in their day to day duties.
* Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
* Decision making: Effective decision making in order to apply the businesses objectives and priorities.
Your training plan
Housing and Property Management Level 3 Apprenticeship Standard:
* At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door
* As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As our Apprentice Housing Assistant, you’ll play a key role in making this happen
Requirements
Essential qualifications
GCSE in:
* 4 subjects including English and Maths (grade Level 4 (C) or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* IT skills
* Attention to detail
* Work experience similar role
* Driven and self-motivated
* Can manage own workload
* Methodical approach to work
* A passion to learn and apply
* Strong communication skills
* Excellent teamwork skills
Other requirements
At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.