Position Summary
The Control Systems Support Engineer will be responsible for implementing optimum solutions to reactive issues our clients are facing. You will also be required to fulfil support requirements, maintaining support contracts and client liaison. You will work as part of the Support Team and will achieve the required activities in line with business commitments. You will be fully responsible for the activities assigned to you with guidance and direction from the team leader as required.
* Working as part of the support team, reporting to a team leader to fully execute support contract obligations and small projects from quotation stage through to final commissioning.
* Handling support calls and capturing information required relating to support issues from clients.
* Solving support issues in the office, remotely or on client sites as required.
* Utilise design information to systematically program, fault find, test & commission various manufacturers PLC systems.
* Utilise design information to systematically produce, modify, test and commission various manufacturers SCADA/HMIs.
* Undertake commissioning activities at industrial clients’ sites and understand the real-life connections & interfaces of our systems.
* Participate with company support obligations including 24/7 on-call rota when required, 2 weeks per month.
* To be able to write detailed design and test documentation.
* Construct and implement system architectures in industrial settings.
* Be able to understand client’s system architecture/network in order to know how modification may affect them.
* Develop systems that meet our customer needs and solve specific issues or problems for them.
* Understand the commercial aspects of our business, how project and support costs are built up and maintained.
* Take responsibility for and successfully achieve your support tasks & targets.
* Contribute and support tasks within the wider team.
* To undertake duties which will support the organisation in delivering day to day functions.
* Represent the company in a positive manner in all tasks and actions.
Experience, Qualifications & Knowledge:
Knowledge:
* Possess an interest in technology, automatic control & computers & their ongoing development.
* Knowledge of engineering principles, basic industrial processes and applications.
* Good understanding of the elements of a control system and how they interact.
* Understanding of low voltage electrical control systems.
* Understanding of industrial network architectures such as Ethernet, Profinet, Profibus and IO Link.
* Work towards becoming competent and knowledgeable on networking of systems and cyber-security principles.
* Have and develop knowledge about client’s businesses and needs.
* Excellent knowledge of mathematics, science, and technology.
* Has knowledge of electrical theory, control components, robotics and automation.
* Committed to stay up to date on technological advancements.
* Desirable to have technical experience in supporting/maintaining industrial control systems.
Skills:
* Good technical abilities to deliver a set task with minimal supervision.
* Good software skills for programming various PLCs and SCADA.
* Experience of PLC software platforms including Allen-Bradley Logix/Studio 5000, Siemens Step7/TIA Portal, Mitsubishi GX Works.
* Experience of Legacy PLC software platforms including Allen-Bradley PLC5/500, Siemens S5/S7 and GEM80.
* Experience of SCADA software platforms including Rockwell Automation FactoryTalk, Siemens WinCC, InTouch Wonderware.
* Experience of Legacy SCADA software platforms including Rockwell Automation RSView32 and older versions of current SCADA packages.
* Adapt quickly to changing circumstances and problem solve.
* Demonstrates a high level of communication (verbal and written) skills with colleagues and clients.
* Able to demonstrate decision making skills, showing consideration to the wider team and organisation.
* Undertake tasks independently when required, managing own time to deliver results.
* Be able to identify complex problems, review related information to develop and evaluate options before implementing a solution.
* Demonstrate ability to determine the kind of tools and equipment needed to successfully complete a project.
* Have excellent customer service and interpersonal skills to foster and maintain relationships.
* Show attention to detail and accuracy in work produced.
* Experience of surveying and producing a quotation to meet the client’s requirements.
Professional Qualities:
* Self-motivated and an ambitious learner.
* Conducts themselves in a professional manner.
* Works well in a team and under own initiative.
* Work ethic is of a high quality to meet targets set.
* Always punctual and reliable.
* Takes responsibility for own actions.
* Is flexible and adaptable.
* Always presents themselves in a professional manner in keeping with the image of the Company.
* Upholds the company core values.
* Promotes and encourages a positive workplace culture and quality work ethic.
* Support the Company in the practical delivery and compliance with all Health & Safety matters, Risk assessments and Safe systems of work.
Teamwork:
* Reinforces a team approach and collaborative style.
* Communicates clearly and participates positively in team meetings and briefs.
* Supports and solicits input from team members at all levels within the organisation.
Ready to get started?
Talk to us today
The Inspec Solutions Team has experience across all our sectors and many electrical installations. Get in touch with one of the team to see how Inspec Solutions can assist you with your project requirements.
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