Anderson Knight is delighted to be recruiting for Customer Service Coordinators on behalf of a well-established FM business based in Hillington. This role is key to ensuring smooth operations by effectively organising and prioritising the workload of the engineering team. Salary: £23,670, increasing to £24,400 after 6 months. Shift Pattern: You’ll work an average of 35.5 hours per week on a rotating 4-week schedule, which includes: A guaranteed minimum of 2 consecutive days off per week, occasionally extending to 3 days off. One weekend shift every 4 weeks. Key Responsibilities: Organise and prioritise engineering workloads to meet customer deadlines. Direct engineering resources efficiently and update customers on progress. Ensure compliance with established procedures and quality standards. Promote excellent customer service, handling concerns and escalations professionally. Answer incoming calls and manage customer queries or requests. Monitor jobs in the system, liaising with clients and service teams to address issues. Handle escalations and urgent requests following appropriate procedures. Use remote data to diagnose faults and determine the best course of action. Balance the needs of customers and engineers in a fast-paced environment. Raise issues with management and assist in their resolution. Understand customer contracts and deliver on service level agreements. Produce and distribute reports as needed. Coordinate the procurement and scheduling of parts for repair work. Key Attributes and Skills: Proven experience in a similar coordinating role is essential. Background in the service industry is advantageous but not required. Strong administrative skills, particularly with Excel and Microsoft Office. Ability to work collaboratively within a team. Skilled at handling multiple tasks and remaining composed under pressure. Excellent rapport-building skills with customers and colleagues. If this sounds like the right opportunity for you, please send your CV in confidence to apply.