Job summary This is an brilliant opportunity for a Receptionist to join a small and friendly team here in our Maxillofacial and Orthodontic department at QMC, on a full time and permanent basis. As an Outpatient Receptionist, you will often be the first point of contact for the patients and visitors when entering the ward so a friendly, welcoming smile and excellent communication skills are essential. As a caring and positive person you will need to be able to work as part of an established team, have the ability to work flexibly and be committed to ensuring the smooth running of reception. Main duties of the job We are looking for an individual who is self motivated, content with working in a busy environment and who has good time management skills. You must have excellent written and oral communication skills with the ability to work autonomously and as part of a team. It is essential that you act professionally at all times, have excellent interpersonal skills and the ability to prioritise your own work load. Please familiarise yourself with the job description and person specification attached to this advert. About us With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Date posted 27 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Per annum Contract Permanent Working pattern Full-time Reference number 164-7067046 Job locations Queens Medical Centre Derby Road Nottingham NG7 2UH Job description Job responsibilities Please refer to the job description and person specification attached to the advert for the full details of the vacancy. Job description Job responsibilities Please refer to the job description and person specification attached to the advert for the full details of the vacancy. Person Specification Training and Qualifications Essential Maths and English GCSE grade C or above (or equivalent) Desirable Level 2 in Business Admin or Customer Service Experience Essential Excellent customer service skills Experience of using a computer Managing enquiries via telephone and in person Desirable Working in a busy and challenging environment Communication and relationship skills Essential Friendly and professional telephone manner Understanding of confidentiality Ability to work as part of a team Desirable Maintaining sensitivity and empathy Analytical and judgement skills Essential Ability to analyse situations Uses own initiative Desirable Understanding or awareness of safeguarding Planning and organisation skills Essential Ability to manage own time effectively Ability to work flexibly Person Specification Training and Qualifications Essential Maths and English GCSE grade C or above (or equivalent) Desirable Level 2 in Business Admin or Customer Service Experience Essential Excellent customer service skills Experience of using a computer Managing enquiries via telephone and in person Desirable Working in a busy and challenging environment Communication and relationship skills Essential Friendly and professional telephone manner Understanding of confidentiality Ability to work as part of a team Desirable Maintaining sensitivity and empathy Analytical and judgement skills Essential Ability to analyse situations Uses own initiative Desirable Understanding or awareness of safeguarding Planning and organisation skills Essential Ability to manage own time effectively Ability to work flexibly Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Nottingham University Hospitals NHS Trusts Address Queens Medical Centre Derby Road Nottingham NG7 2UH Employer's website https://www.nuh.nhs.uk/ (Opens in a new tab)