Job summary The post holder will play a pivotal role in supporting a patient's journey by effectively managing their cancer pathway. The post holder will communicate complex, sensitive, contentious information with a range of stakeholders, where persuasion or negotiation is required. To provide an efficient administrative support service for cancer teams within ULHT to assist with the smooth and efficient running of the cancer pathways, liaising with patients and staff of all levels, including medical staff. Main duties of the job To manage the daily administration of patient cancer pathways, which includes: Processing referrals received into the Trust on an urgent suspected cancer pathway Timely review of patient results, actioning results according to procedure Ensuring that the correct communication is given to the patient and clinical staff on time Ensure that all patient records are entered and maintained accurately Ensure that reports and management information is available as required. The post holder will require strong analytical and judgemental skills to exercise judgement when dealing with enquiries. Analyse information to resolve problems for patients, carers and staff and demonstrate ability to triage/escalate where appropriate. To prioritise your daily workload to ensure deadlines are met. To work independently and on own initiative To attend meetings as required within your cancer team where necessary To ensure all patient records are accurately maintained thus preventing the loss or misplacement of patient information Deal with telephone/routine enquires and taking messages where appropriate. Contacting and booking of appointments to support the Cancer Pathway. To assist in the data collection and production of data for the purpose of annual reporting To ensure patient confidentiality at all times Perform any extra duties when providing cover in the absence of colleagues, including cover for medical secretaries and elective access clerks. About us Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people. Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best. We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live. Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'. This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years. We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. Date posted 06 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Fixed term Duration 12 months Working pattern Full-time, Flexible working, Home or remote working Reference number 357-LN-890-24-A Job locations Lincoln County Hospital Greetwell Road Lincoln LN2 5QY Job description Job responsibilities What should you do next? Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you Job description Job responsibilities What should you do next? Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you Person Specification Qualifications Essential Educated to GCSE standard, with further relevant qualifications or experience to Level 3 (NVQ/A-level) in Business/Secretarial skills Able to use Microsoft Office applications including Word, Excel, PowerPoint Desirable IT Qualifications Experience Essential Experience of multi professional working Experience using IT systems Desirable Previous experience of working in a health or social care setting Able to demonstrate "evidence" of working within multi-disciplinary team Previous cancer pathway experience Previous experience of working with patients or customer facing role Skills Essential Good interpersonal skills. Ability to work independently Self-motivated. Uses own initiative Competent in use of Microsoft Outlook, Word and Internet Explorer Awareness and Knowledge of the dignity in care agenda Ability to evidence/demonstrate key values and behaviours in line with the Trust framework Desirable Motivated and resourceful Previous experience or knowledge of cancer pathways Specific Requirements Essential Flexibility attitude and approach to work. Ability to deal with emotional situations Ability to prioritise and work under pressure Ability to travel independently to enable work anywhere within ULHT area when required Demonstrates a person centred approach to care Physically able to access and function in a variety of locations Professional appearance Desirable Good understanding of the national drivers for cancer within the NHS. Person Specification Qualifications Essential Educated to GCSE standard, with further relevant qualifications or experience to Level 3 (NVQ/A-level) in Business/Secretarial skills Able to use Microsoft Office applications including Word, Excel, PowerPoint Desirable IT Qualifications Experience Essential Experience of multi professional working Experience using IT systems Desirable Previous experience of working in a health or social care setting Able to demonstrate "evidence" of working within multi-disciplinary team Previous cancer pathway experience Previous experience of working with patients or customer facing role Skills Essential Good interpersonal skills. Ability to work independently Self-motivated. Uses own initiative Competent in use of Microsoft Outlook, Word and Internet Explorer Awareness and Knowledge of the dignity in care agenda Ability to evidence/demonstrate key values and behaviours in line with the Trust framework Desirable Motivated and resourceful Previous experience or knowledge of cancer pathways Specific Requirements Essential Flexibility attitude and approach to work. Ability to deal with emotional situations Ability to prioritise and work under pressure Ability to travel independently to enable work anywhere within ULHT area when required Demonstrates a person centred approach to care Physically able to access and function in a variety of locations Professional appearance Desirable Good understanding of the national drivers for cancer within the NHS. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name United Lincolnshire Hospitals NHS Trust Address Lincoln County Hospital Greetwell Road Lincoln LN2 5QY Employer's website https://www.ulh.nhs.uk/ (Opens in a new tab)