Acorn Property Group is a highly innovative property developer who is looking for a Customer Care Administrator to join our Bristol team.
The role will include being the first point of contact for residents via email and telephone, initiating the process of raising defects/queries and providing overall administrative support to the wider team.
This role will suit a highly organised self-starter who is passionate about supporting the team and committed to delivering exemplary customer service.
Key responsibilities include:
* Handling all incoming customer queries and requests via defect reporting system and telephone
* Dealing with incoming and outgoing correspondence
* Working closely with 3rd party suppliers / Site teams and in-house departments to ensure customers’ needs are met at all times
* Maintaining a database of customer information
* Monitoring incoming job tickets and distributing where required
* Liaising with residents and contractors, arranging access, updating on any remediation works and ensuring that customers are kept informed throughout any process taking place in their home
* Scheduling Post Completion meetings with residents
* Performing administrative tasks as assigned by the Customer Care Manager
* Referring problematic issues that they cannot solve to management
* Escalating enquiries to the appropriate team, when necessary
Qualifications, experience and skills:
* Previous experience within a similar position
* Impeccable written and spoken English
* Concise record keeping and time management
* Demonstrable customer service skills
* Ability to prioritise, work efficiently and use initiative and problem-solving skills when situations are presented
* React to situations in a calm and professional manner
* Ability to work under pressure whilst maintaining attention to detail
* Ability to adapt to evolving processes and adopt new procedures
* Ownership of tasks and databases
* Sense of urgency
Job Types: Permanent, Full-time
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Life insurance
* Private medical insurance
* Referral programme
* Sick pay
Schedule:
* Monday to Friday 8.30 – 5.00
Ability to commute/relocate:
* Bristol BS8 4AH: reliably commute or plan to relocate before starting work (required)
Education:
* A-Level or equivalent (preferred)
Experience:
* Customer service: 1 year (preferred)
* Experience in the housebuilding industry
If you are interested in the above role, please send your CV and cover letter to jobs@acornpg.org
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