Job Description As a Front Desk Supervisor you will monitor and control driver activity to ensure the plan is executed efficiently and consignments are tracking on time, escalating and reporting on issues as required, driver calls are handled effectively to minimise service disruption and operational delays & systems are updated to accurately reflect changes in driver activity and equipment detail. Shift : 4 on 4 off, 18:00 - 6:00 Salary: £27,316 per annum Key Duties of a Front Desk Supervisor Include: Receive and action all calls from drivers via Driverline function, meeting the given KPI Targets for Driverline Follow up on any enquiries from customer teams or team members, contacting drivers to obtain updates and recording information and updates in the system for reporting purposes Pro-actively engage with drivers where required to promote teamwork and ensure successful execution of the Plan Escalate to Planning any delay impacting driver shift time Monitor consignments and escalate any potential service risks to the appropriate teams Track and report on any Hypercare activity throughout the shift, escalating any At Risk consignments and ensuring that reporting is accurate Deal with all non-conformance issues including cancellations, returns, shortages, damages or refusals, issuing out the relevant communication and ensuring the system is updated Monitor trailer types within the PepsiCo network to ensure adequate resource, escalating where appropriate Complete end of shift checks as required Assist with Despatch, Debrief, Customer Service and GTS housekeeping as directed by on shift management Assist in investigation of late / failed deliveries to provide root cause information to Contract Manager Update required reports / spreadsheets daily