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Job descriptionService Advisor – SheffieldWe are recruiting for a Service Advisor based at our Sheffield site.Terms: PermanentLocation: SheffieldReports To: Service ManagerHours of Work: 45 hours per week,Mon-Fri, 1 week 6-3pm, 1 week 9-6pm1 in 3 Saturdays 8-12 noonSalary: £28,000 - £30,000 Plus monthly bonusAdditional Benefits: Increased Holiday Entitlement with Length of Service, Recruitment Incentive Awards, Long Service Awards, Health Care Scheme and Cycle to Work Scheme. Main Duties and Responsibilities* Preparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms.* Identifying parts using manufacturer parts identification tools, & booking of parts to workshop job cards using the Kerridge DMS system.* Answering the telephone & dealing with customer enquiries.* Dealing with customer enquiries on the Service Reception counter.* Managing the team of technicians.* Managing the shifts work load in accordance with customer expectations.* Create an accurate hand-over data sheet for the following day’s early service shift controller.* Locking up the site, and setting the alarm system at the end of each shift.* Organisation skills* IT Literate* Experience warranty* Costing retail cards* Use of ADP advantageous
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