The job itself
Join our dedicated Customer Relations Team and embark on a rewarding career as an Investigation Officer, where every day offers a unique challenge in the realm of Adult Social Care. This role is not just a job; it's an opportunity to make a tangible difference in the lives of service users, carers, and families, ensuring their voices are heard and their concerns are addressed with empathy and efficiency.
As a senior customer relations officer, you will be the cornerstone of our complaint resolution process, meticulously triaging and scoping each case to uphold the highest standards of quality and consistency. Your expertise in adult social care legislation and practice will be instrumental in navigating the complexities of each complaint, striving for a timely and fair resolution.
We are seeking a compassionate individual with a background in social work or a related field, equipped with the knowledge and experience necessary to foster trust and deliver solutions that respect the dignity of all parties involved. In return, we offer a supportive work environment that values your wellbeing and work-life balance, with flexible working options and a commitment to your professional growth.
Take this step to join a team that's as committed to excellence as it is to the wellbeing of its staff and the community it serves. Apply now to become the catalyst for positive change in Adult Social Care.
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