Who we are We are an organisation that exists to drive progress. That's the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them. We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity. The Economist is a global news company covering international business and world affairs, first published in 1843. Our journalists are revered for their sharp and incisive writing and our journalism has never been stronger or more vital. We deliver our content through a wide range of products across, print, digital and audio; in apps, events, on newsletters and on social media. It is an exciting time to join the business. Each week millions of subscribers trust us to help make sense of the world. The paid audience is growing, powered by a thriving subscription business. We are seeking an Account Manager who will be responsible for managing high-growth customers within our B2B subscription team. The successful candidate will play a pivotal role in quickly developing strong commercial relationships to increase readership and deliver against retention and growth objectives. Key Responsibilities: Grow and maintain an existing client base by growing existing contracts and identifying new revenue streams in adjacent departments Implement and coordinate strategic growth plans for your allocated accounts, including sourcing new stakeholders and leveraging existing relationships, to deliver retention, upsell and cross sell objectives Build and manage a robust pipeline and prepare accurate sales forecasts, new growth ideas and contingency plans Be responsible for the full sales cycle and leverage sales support teams and other internal resources as needed Act as a point of contact for customers, addressing inquiries related to product usage and providing guidance on how to maximise the value of their subscriptions Identify risk within assigned accounts and work with internal and external stakeholders to present solutions Organise and deliver virtual training sessions, webinars or one-on-one calls tailored to customer needs to improve engagement and reduce churn Maintain a deep and functional understanding of your customers industry & pain points and The Economist’s relevant tools & products to deliver on both customer and internal objectives Meet required KPIs and ensure your activity meets or exceeds the set standards and expectations Contribute fully to the objectives of your team/division and achieve the personal objectives set by your manager Provide insights and feedback from customer interactions to help improve processes, training materials, and customer success strategies Key Skills and Competencies: Excellent communication, presentation, listening, negotiation and closing skills. 3 years of sales experience in account management and/or new business Proven track record of up-selling and cross-selling through fostering new relationships and leveraging new business sales strategies Successful track record of exceeding sales quotas Dynamic self-starter, solution-focused and creative thinker. Ability to identify client challenges and develop creative solutions in close collaboration with colleagues and clients Strong organizational skills to set priorities and be flexible in a changing and fast-paced environment Highly developed business acumen and the ability to understand the wider issues of the industry Proficient in Salesforce (or similar CRM), excel, powerpoint/google slides, and an understanding of data interpretation The expected base salary for this position ranges from $90,000-$126,000. It is not typical for offers to be made at or near the top of the range. Rather, salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates may be eligible to receive a discretionary bonus based on role and level. LI-Hybrid What we offer Benefits We offer excellent benefits including an incentive programme, generous annual and parental leave policies, volunteering days and well-being support throughout the year, as well as free access to all Economist content. Country specific benefits are also offered. Our Values Our values are a collective set of beliefs and behaviours that strengthen The Economist Group's purpose and demonstrate where we want to be as an organisation. They reflect on our mission to pursue progress for individuals, organisations and the world. Independence We are not bound to any party or interest and encourage exploration and free-thinking. We champion freedom, both within our organisation and around the world. Integrity We are bold in our efforts to uncover the truth and stand up for what we believe in. We inspire trust through our rigour, fact-checking and transparency. Excellence We aspire to the highest standards in all we do. We are ambitious and inquisitive in our pursuit of continuous progress and innovation. Inclusivity We value diversity in thought and background and encourage healthy debate with a breadth of perspectives. We treat our colleagues and customers fairly and respectfully. Openness We foster a collaborative and empathetic culture conducive to the interests, wit and initiative of our colleagues. New ideas are our lifeblood. The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our colleagues and potential colleagues regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation, age, marital status or any other status.