Assistant Estate Manager
Role Purpose
Manage operational activities at the Towers Business Park in Didsbury, South Manchester.
Role Specific Particulars
(Multi-site) The properties to be managed are in the Northern region and form part of Towers Business Park in South Manchester. As with any multi-site role properties and geographical area do change to suit the ebb and flow of company and client requirements.
Key Responsibilities
* To develop and maintain a positive image of the building in its location.
* To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s).
* To monitor all activities relating to the site(s), reporting and taking action as appropriate.
* Regular inspections of the building fabric.
* To develop and maintain a positive image of the building in its location.
* To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s).
* To monitor all activities relating to the site(s), reporting and taking action as appropriate.
* Regular inspections of the building fabric.
* To work in conjunction with key stakeholders ensuring a maintenance and repair programme is in place.
* To compile and maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required.
* To liaise with tenants and deal with any operational queries they might have.
* To attend tenants' meetings with the surveying team.
* To be responsible for Health and Safety compliance on site, and the maintenance of records.
* To be responsible for Environmental management on site, in compliance with policy and procedure.
* To organise fire and other safety evacuations and produce an emergency plan.
* To liaise with local authorities as appropriate.
* To proactively manage risk and deal with insurance issues on site.
* To ensure the property achieves the KPIs set by the client, in conjunction with key stakeholders.
* To manage major work programmes on site, acting as the liaison point for all parties involved.
* To produce regular reports to operational manager and surveying team, as required.
* Ensure procurement is carried out in line with company policy.
* Any other duties as directed by your Line Manager.
Person Specification/Requirements
* Understand how the industry, how stakeholders function and the range of services available to clients.
* Understand the basics of the investment market.
* Constantly updating knowledge of legislation relating to property management.
* Develop an understanding of how to build and maintain client relationships.
* Develop an understanding of how to build and maintain tenant/customer relationships.
* Develop an understanding of how to build and maintain supplier relationships.
* Understanding of key issues to be noted on property inspections.
* Understand and use industry/specific IT applications.
* Understand the principles of service charges.
* Understand the operation of VAT and banking.
* Understand the principles of contract law.
* Be able to specify services, tender contracts and select service providers.
* Understand how property is constructed and how plant works.
* Know and be able to apply legislation and policies relating to Health and Safety.
* Know and be able to apply legislation and policies relating to Environmental protection.
* Understand insurance relating to buildings and the FSA regulations.
* Understand the law relating to TUPE.
* Understand and apply all procedures relating to work activities.
* Contributes to team business plan/strategy.
* Able to plan and manage own workload.
* Able to work as part of a team, supporting colleagues.
* Able to use IT software such as Word, Excel, and databases.
* Be able to communicate effectively verbally and in writing .