An great opportunity has arisen for a Customer Booking Agent to join an exciting growing business in Warrington.
You will be a key member of a busy team striving to provide excellent customer service in a business to business environment. The role offers a path for further development within a 12 month period.
Hours of work are 37.5 hours a week - Monday to Friday.
Responsibilities
* Oversee the booking of telecom services through Alt Logic and Salesforce systems.
* Coordinate and ensure seamless integration between Alt Logic and Salesforce platforms for booking workflows.
* Collaborate with cross-functional teams to continuously improve the performance and efficiency of the booking process.
* Regularly update and maintain booking parameters in both Alt Logic and Salesforce to reflect service availability, pricing, and product changes.
* Confident in contacting the client/end user by phone to confirm bookings
* Act as the primary point of contact for resolving booking related queries from customers, partners and internal teams
Experience
* Strong and customer service and administration skills.
* Excellent phone manner.
* Competent IT skills.
* Excellent communication skills both verbal and written.
* Team player.
Benefits
1. Up to £25,000 DOE
2. Hybrid working
3. 25 days holiday plus bank holidays
4. Birthday...