We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll enjoy amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
Working Pattern
Varied shifts including early mornings (from 6am), afternoons, late evenings (store closing), and weekends, to be discussed at interview. The role will also include working in our in-store bakery. Full, paid training is provided. You can apply for this role using your mobile device (no CV needed!).
Responsibilities
1. Provide friendly and thoughtful service, responding to customer queries, promoting Co-op products and Membership, working in the in-store bakery, and ensuring a great shopping experience.
2. Support your colleagues to solve problems for customers and members, making everyone's day better.
3. Ensure the store is safe and compliant with regulations—stock shelves, check prices, dates, and temperatures.
4. Assist in introducing new products and services, sharing experiences with colleagues.
5. Support the local community by participating in activities and events.
Candidate Profile
* Genuine care for the needs of customers and members.
* Great people skills and ability to build positive relationships.
* A positive attitude towards change and problem-solving.
* Flexibility to work various shifts.
Why Co-op?
* 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
* A pension scheme with up to 10% employer contributions.
* Access to Wagestream, a money management app.
* 31 days of holiday, including bank holidays (pro rata for part-time).
* Virtual healthcare services for you and your family.
* 24/7 employee assistance service.
* YuLife app rewarding healthy behaviors.
* Paid training and support for personal development and career progression.
* Rotas shared three weeks in advance, accessible on your phone.
* Cycle-to-work scheme.
Building an Inclusive Workplace
We welcome applications from everyone and are committed to building diverse teams. We can make reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme. When you apply, you can indicate if you'd like to be considered under this scheme or if you need adjustments during the recruitment process.
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