Manchester, United Kingdom | Posted on 21/01/2025
Join Exceed Contracting as a Relationship Officer!
Are you an experienced recruitment resourcer looking for a fresh challenge? We're seeking a confident, enthusiastic, and positive individual who excels at communicating with contractors. If this sounds like you, we have the perfect opportunity!
About Us:
Exceed Contracting provides umbrella and payroll services to temps working through recruitment agencies. We're passionate about delivering exceptional service and building strong relationships with our contractors.
Your Role:
As a Relationship Officer, you'll be the main point of contact for a portfolio of contractors. From their initial signup to their ongoing relationship with Exceed, right through to issuing their P45, you'll provide dedicated support and ensure a seamless experience.
Key Responsibilities:
Engaging with New Contractors:
* Contacting potential new temps/contractors referred by our recruitment partners.
* Providing sales illustrations and answering pre-sale queries.
* Processing applications and verifying right-to-work documentation
Supporting Existing Contractors:
* Handling inbound queries via phone, SMS, email, and online chat.
* Building and maintaining strong relationships with contractors.
* Conducting periodic service reviews and ensuring customer retention.
Administrative Tasks:
* Managing general administrative duties to support the team.
What You Won't Be Doing:
* Cold calling – all leads are warm!
* Working on a dialler system.
* Treating customers as just numbers.
* Sitting in a bland corporate office – we value the personal touch.
Requirements
What We're Looking For:
* A positive and enthusiastic attitude – we love team members who light up the office.
* A passion for delivering top-notch customer service.
* An engaging phone manner with a clear and friendly voice.
* Excellent written English skills – good spelling and grammar are essential!
* Diligence and proactivity are key to succeeding in this role.
* Experience in an umbrella company or recruitment agency is advantageous, but customer service or B2C sales experience will also be considered.
* Right to work full time in the UK is essential.
What We Offer:
* A competitive basic salary.
* Commission for signing up new contractors.
* Access to discounts at thousands of online and high street retailers.
Ready to make a difference? Apply now and be part of a team that values your skills and enthusiasm!
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