Job Advert
Job Title: Fleet Workshop Service Advisor
Salary: Up to £28,000, depending on experience
Location: Green Lane, Walsall
Hours: 40 hours per week
About Us:
You may not have heard of South Staffordshire PLC but we’re the group behind South Staffs and Cambridge Water, Office
Watercoolers, Onsite and SSI, all businesses that face into the Water and Utilities market. With over 2500 employees across the
UK, you're not just doing a job; you're starting a career.
The Role:
Fleet Administration
• Input of diary bookings across workshops ensuring accuracy to ensure full productivity is achieved
• Completion of daily productivity
• Productive management of WIP reports each month to ensure minimum level is kept
• Implement process for productive maintenance liaising with Fleet Coordinators to ensure full compliance
• Management of workload for each day utilising expertise from Technical support manager
• Provide Administrative support for the Fleet Service Department
• Carry out month end report on productivity for review by Technical support manager.
• Completion of returns documentation
Customer Service
• To greet customers in a polite professional manner
• Consistent communication to customers on job status/completion
• Build good working relationships with dealerships, external customers, suppliers and manufacturers
• Work closely with Fleet Coordinators and Technical support manager
Vehicle Scheduling
• Proactively manage onsite workshop to ensure minimum vehicle downtime
• Ensure cost control of our supplier Network
• Always comply with generated programme of service, MOT’s and repairs
What You'll Need:
• Experience within the Motor Industry
• Communication skills
• Level 3 or above in administration/customer service
• IT skills
• Customer focused
• Proven experience within a customer service environment both face to face and telephone
• Willing to undertake accredited service advisor training course
• Professional attitude and demeanour
• Strong communicator
• High level of customer service skills.
• Organisational skills
What You’ll Get in Return
Joining South Staffordshire Plc means joining a team that values and invests in its employees. In return for your hard work and
dedication, you can expect:
* A competitive salary up to £28,000, depending on your experience.
* 25 days holiday + bank holidays,
* Employer pension contributions.
* Free on-site parking and on-site gym
* 24/7 GP service
* Cycle to work scheme
* Employee assistance program via Aviva
* Access to store and restaurants discounts
* Great options for career advancement working with the senior team for exposure and guidance.
* Professional development opportunities to enhance your skills and knowledge, ensuring your continuous growth.