Help Desk Coordinator
Salary - £25,000 pa
Hours of work will be 08.00 – 16.30 Monday to Thursday and Friday 08.00 – 16.00
Quality
* Manage CAFM system as key user on site including PPM records, reactive and reporting.
* Answer calls/email for the business in a timely fashion
* Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
* Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
* Liaise with Engineer’s and Account Director daily/weekly to ensure quality of service is maintained.
* Where required, review Subcontractor performance and feedback through appropriate systems..
* Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
* Ensure the CAFM system is updated with new supplier
People & Development
* Promote and maintain the clients great culture.
* Collate and process timesheets and expenses weekly in absence of Contract Support.
* Communicate effectively and build/maintain relationships at all levels with internal and external customers.
* Attend and participate in any relevant training courses.
Contract:
* Alongside Contract Support assist with the monthly customer report.
* Provide comprehensive reports relating to all jobs raised through the CAFM ...