Service Owner
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Permanent
Milton Keynes
£62,917 - £68,508
Hybrid Working
Think you can manage and optimise the supplier relationship for key technologies within AQA.
Imagine owning and evolving relationships with our top 3rd party partners to deliver first-class system support and enhancement functions based in the main exam paper processing unit for AQA.
At AQA, we're seeking a proactive and strategic Service Owner to ensure our Enterprise and Assessment Technology application platforms, operate smoothly and effectively. Collaborate with internal and external stakeholders and drive the delivery of strategic ambitions across relevant technologies.
As a Service Owner, you will:
Actively manage 3rd party suppliers to meet quality standards and KPIs.
Monitor and report on service delivery performance, addressing issues proactively.
Ensure customer-focused IT services deliver high satisfaction levels.
Engage and challenge stakeholders within AQA and suppliers to optimise outcomes.
Lead and develop teams, providing coaching and performance feedback.
Oversee budgets and ensure cost-effective service provision.
Conduct regular service meetings and support service audits.
Implement continuous improvement practices to enhance service delivery.
What you'll need:
Strong customer focus and experience in supplier relationship management.
Excellent communication skills to influence and negotiate with stakeholders.
Ability to translate vision into actionable goals and lead change effectively.
Good understanding of project methodologies and ITIL principles.
Experience in managing teams and resolving issues proactively.
Knowledge of data management principles and risk management.
Experience in multi tasking and dealing with multiple issues at the same time.
What's in it for you?
This role will put you in a position of influence and in front of key senior stakeholders across the business whilst delivering a brand new service model.
Flexible, hybrid working managed within your own areas.
Access to an enhanced Contributory pension scheme which could you see you paying in 7% and AQA contributing 11.5% (Other options available)
Life Assurance, BUPA PMI, Health cash plan, 35 hour working week, 25 days holiday + Bank Holidays + Christmas off increasing with services.
The ability to unwind and focus on self-care through the full Headspace App and our Employee assistance and wellbeing programmes.
What next?
If the role looks of interest and you would like to apply, please do so via our portal. Every application will be provided with a written response!
Closing date for applications will be Sunday 16th March. We are reviewing applications as they come through and reserve the right to close this role early.
AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
#Pro22
TPBN1_UKTJ