Job title: Front of House Team Member
Responsible to: Head of Events & Senior Events Co-ordinator
Liaise with: FOH / events team & customers (corporate, events and public)
Hours: Various - full time and part time roles available
Rate: £12.00 per hour
Contract: Permanent / ongoing
Holidays: 28 days per annum (full time equivalent)
Location: Open Kitchen Café & Bar, city centre (M3)
Background
Open Kitchen is Manchester’s leading sustainable food and drink social enterprise. Our team of passionate chefs create beautiful, unique and thoughtful menus for any occasion or event. We are committed to producing food in the most sustainable and ethical way possible. We work with a range of food businesses to stop good food from going to waste, and also purchase ingredients, working only with local, sustainable, and ethical suppliers. Our chefs use this ever-changing mix to produce delicious, seasonal menus that offer the lowest carbon dishes possible, while maintaining great quality. All of our profits continue our work supporting people living with food insecurity across Greater Manchester.
Our city centre café & bar is a partnership with People’s History Museum in Spinningfields, the National Museum of the history of labour and democracy. The café is open 6 days a week 10am – 4pm Monday - Sunday (closed on Tuesdays). Open Kitchen also holds the exclusive contract for catered events at PHM, meaning daytime and evening shifts are also available serving at corporate events, weddings, gala dinners and more.
We want to hear from people who are uncompromising in the quality of service they deliver, and want a job with purpose and ethics at its core.
The Job and the Organisation;
Positive, friendly, constructive, motivated, fast moving, muck in and get it done types required!
All front of house roles will include a mix of counter service, food service to meeting and event rooms at PHM, barista, bar, acting as runner, cleaning and more. This is a small front of house team, so we’re looking for proactive all-rounders who will jump on any task needed to keep service moving smoothly throughout the day and evening. Experience in hospitality is a must, and we are looking for people who can confidently manage a section of tables.
The purpose of the job is to provide exceptional service to our customers, guided by our service manual and standards. The vibe is relaxed, friendly but efficient. We want our guests to feel like they’ve entered our living room, and they couldn’t be more welcome - proper, good old fashioned independent hospitality.
Service styles required throughout the day will focus on coffee (barista service) and lunch service within the cafe space. Events will range from weddings and canapes, to sandwich platters and workshops.
As an organisation we believe in investing in our people. We are a registered Real Living Wage Employer and invest a lot of time and resources into training and development for our team. We want people to join us and stay, and we will create successful career paths with progression for the right people.
Other Bits;
1. Experience in food, drink and hospitality essential.
2. Experience of front of house in busy environments, ability to manage a section confidently and deliver full table service.
3. Very high level barista skills essential.
4. Proficiency with EPOS systems, including table management.
5. Understanding and knowledge of food safety regulations. Food safety qualification preferable.
6. Role involves key holding responsibilities.
7. Abide by all company policies and complete all required recording around - shifts, annual leave, sickness, training, development, etc.
Job Type: Part-time
Pay: £12.00 per hour
Expected hours: No less than 20 per week
Additional pay:
* Tips
Benefits:
* Casual dress
* Company pension
* Discounted or free food
Work Location: In person
Application deadline: 24/01/2025
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