A successful and well-established family run business supplying educational supplies to schools and colleges across the Southeast is currently looking to recruit a Customer Success Executive.
This is a fantastic opportunity to be part of an efficient and consistently reliable Customer Success Team delivering the very best service to its customers, you would play a key role ensuring customers are proactively engaged with on a continual basis, including inbound and outbound activity, to promote longevity in relationship and profitability.
This is a permanent full-time role based from newly renovated offices in Colchester, salary £27,500 plus bonus scheme. Perks will include ongoing support and coaching from both internal and external sources, free onsite parking, staff BBQs, plus a friendly and positive team working environment.
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The Role
As a confident and well-organised Customer Success Executive you would provide first line support to customers by taking incoming calls and e-mails to resolve any issues they may have, addressing issues at source and unearthing any potential problems and offering prompt issue resolution to drive customer satisfaction, NPS and retention.
You would support a team of Account Managers, managing their email inboxes, creating quotations, helping with sample and info requests, processing of sales orders, handling of queries, customer contact, system training for new sales people, booking of sales appointments and compiling a...