Jemca are currently offering a new opportunity as a Service Advisor to join our business based out of our Toyota Edgware Road dealership. As a Service Advisor, you will be responsible for working with our current customers and managing the service and repair of their vehicles.
A Service Advisor will use excellent communication skills with customers and ensure to retain them for the future. You will need to work in your team to maximize upsell opportunities while amazing our customers with your level of customer service. This is a great opportunity for an experienced Service Advisor to increase their earning potential in one of the UK’s best brands.
What we need
1. Working closely with customers to arrange and plan out servicing and repairs on their vehicles.
2. Provide accurate estimates for servicing and repairs, ensuring the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
3. Work with colleagues across the dealership (including parts, technicians, and sales) to provide the best service.
4. Organize the collection and delivery of cars for service.
5. Encourage the sale of parts, accessories, and service plans whenever possible, acting on opportunities to sell additional products/services and market current promotions.
6. Contact customers to update them on workshop progress, agreeing on any additional expenses.
7. Follow key processes to achieve excellent customer service and upsell targets.
8. Write job cards and brief technicians on work coming in.
9. Deliver excellent customer service at all times.
Your Skills
1. Relevant experience in a main dealer - Ideal
2. Be an experienced Service Advisor
3. Have excellent interpersonal skills and a desire to deliver a great service.
4. Work well under pressure
5. Have a desire to strive and hit sales targets.
6. Understanding of computer systems such as e-mail, using online training, and manufacturer technical systems
What we offer
1. Competitive basic salary
2. Toyota training pushing you through the ranks.
3. Excellent bonus scheme
4. Additional bonus based on upselling.
5. Uncapped and realistic OTE
6. Modern work environment with top facilities
7. Real career progression based around your aspirations.
8. Market-leading benefits including healthcare, pension, and company lease scheme.
9. Fun, friendly working environment
#J-18808-Ljbffr