Join to apply for the Customer Service Administrator role at Hunter Plastic Surgery.
Are you a Customer Service Administrator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best-in-class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you!
An amazing opportunity for a Customer Service Administrator to join a fun and friendly organisation based in Coleshill.
Benefits
* Salary up to £27,000
* Permanent role
* Holidays: 23 + 8 bank holidays
* Location: Coleshill
* Hybrid available: 4 days office based, 1 day home based
* Free Parking
Responsibilities
* Process orders/contracts for new customers and/or follow-up on contracts for existing customers.
* Make decisions about extensions to contracts and amendments.
* Look after new customers and existing customers.
* Review order quantities and factors relevant for a customer's profitability.
* Prepare and manage customer data.
* Service activities once delivery has taken place.
* Communicate with the customer in writing and on the phone.
* Handle the escalation list, taking into consideration the criteria of customer focus and adding value.
* Review invoices and process any corrections that may be required.
* Work together with Accounting to create invoices.
* Process cancellations and forward onto other departments.
Skills/Experience Required
* Previous experience in a similar role
* Excellent communication skills both written and verbal
* Meticulous attention to detail
* Ability to multi-task
* Proficient in the use of MS Office packages including MS Excel
* Excellent time management and organisation skills
* Friendly and personable personality
If this sounds like you, please apply today!
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Administrative and Support Services
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