Job summary Due to the retirement of one of our long-serving staff members, Oswald Medical Centre is looking to welcome a dedicated full time Medical Secretary (up to 37.5 hours per week) to our supportive and dynamic team. We are a forward-thinking, award-winning practice serving over 16,250 patients across three sites in Accrington, Oswaldtwistle, and Blackburn. Main duties of the job To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). About us At Oswald Medical Centre, we pride ourselves on delivering compassionate, patient-centred care. Alongside core NHS services, we offer a range of enhanced services, including minor surgery. Date posted 11 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Flexible working Reference number A1830-25-0001 Job locations 274 Union Road Oswaldtwistle Accrington Lancashire BB5 3JB Oswald Medical Centre 387-391 Blackburn Road Accrington Lancashire BB5 1RP Oswalds Health Centre Pritchard Street Blackburn BB2 3PF Job description Job responsibilities Job Summary: To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Typing letters, reports and associated documentation as required b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently c. Managing all enquiries in an effective manner d. Maintaining an accurate referrals database e. Actioning all incoming email f. Processing calling letters as requested g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records h. Inputting data into the patients healthcare records as necessary i. Processing referrals using the electronic referral system (ERS) j. Work with the Administration Team for Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms to ensure these are completed in a timely manner k. Clinically coding data on EMIS Clinical System l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately m. Managing all administrative queries as necessary n. Carrying out system searches as requested o. Maintaining a clean, tidy, effective working area at all times p. Supporting all clinical staff with general administrative tasks as requested Job description Job responsibilities Job Summary: To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Typing letters, reports and associated documentation as required b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently c. Managing all enquiries in an effective manner d. Maintaining an accurate referrals database e. Actioning all incoming email f. Processing calling letters as requested g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records h. Inputting data into the patients healthcare records as necessary i. Processing referrals using the electronic referral system (ERS) j. Work with the Administration Team for Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms to ensure these are completed in a timely manner k. Clinically coding data on EMIS Clinical System l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately m. Managing all administrative queries as necessary n. Carrying out system searches as requested o. Maintaining a clean, tidy, effective working area at all times p. Supporting all clinical staff with general administrative tasks as requested Person Specification Experience Essential Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting as a medical secretary Skills and Personal Qualities Essential Excellent communication skills (written and oral) Strong IT skills, including audio typing Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexible Desirable EMIS/ SystemOne/Vision user skills Qualifications Essential Educated to GCSE level or equivalent GCSE Mathematics and English (C or above) NVQ Level 2 in Health and Social Care Person Specification Experience Essential Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting as a medical secretary Skills and Personal Qualities Essential Excellent communication skills (written and oral) Strong IT skills, including audio typing Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexible Desirable EMIS/ SystemOne/Vision user skills Qualifications Essential Educated to GCSE level or equivalent GCSE Mathematics and English (C or above) NVQ Level 2 in Health and Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Oswald Medical Centre Address 274 Union Road Oswaldtwistle Accrington Lancashire BB5 3JB Employer's website https://www.oswaldmedicalcentre.co.uk (Opens in a new tab)