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Role: L2 Desktop Engineer
Job Type: Permanent
Location: Gloucester Business Park
Number of hours: 40 hours per week – full time
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
* Be part of an exciting team who challenge themselves every day.
* Fast track your growth with diverse career opportunities internally.
* Shape the future of TCS.
The Role
As a Desktop Engineer you will be assisting end user issues on the hardware and application related L2 issues. In this role you will troubleshoot and provide fixes wherever possible. You will be responsible for hardware breakfix, audio and video support, basic office 365 support. In this role you will handle daily technical support activities on desktop support, data network and server management. This is a front line user facing role which includes troubleshooting multiple issues.
Key responsibilities:
* Oversee and update assigned support service requests.
* Providing the breakfix support for Desktop, laptops and other components.
* Setup desktop computers and peripherals and test network connections.
* Install and test desktop software applications and internet browsers.
* Test computers to ensure proper functioning of computer systems.
* Support the mobile devices for registering in BES or Intune environment.
* Train end users on usage of computer hardware and software.
* Trouble shoot the hardware and replace the hardware components ex, Laptop keyboards, Ram.
* Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
* Adhere to policies as per corporate manuals and directives.
* Network and connect computers within organization to better communication.
* Maintain computer peripheral devices like printers and resolve associated problems.
* Maintain the devices inside the datacenters and resolve associated problems.
Your Profile
Essential skills/knowledge/experience:
* Excellent knowledge on computer hardware.
* Good knowledge on Desktop Operating systems.
* Basic knowledge on network management.
Desirable skills/knowledge/experience:
* Basic Knowledge on Active Directory.
* Sound knowledge on Application packaging, deployment and troubleshooting.
* Possess strong troubleshooting, reasoning and problem-solving skills.
* Constantly seeks to improve technical knowledge and research new product capabilities.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.
You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Next Steps
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.