Join a team with a bold mission – at Swindon & Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. We believe in empowering individuals with opportunities for a richer life. As Service Lead, you will play a pivotal role in achieving this vision by working closely with the Service Manager and Senior leadership team to co-lead and develop The Junction service. The Junction is an out of hours service, open 365 evenings a year, to support and assist individuals experiencing a mental health concern. The aim is to alleviate the need for people in the Swindon locality to access A&E acute mental health services and primary care GP services unnecessarily by managing the presenting symptoms/mental health crisis along with the triggers and context for that crisis. What You'll Do: - Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities. - Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations. Why Join Us: · Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community. · Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon. · Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact. Key Responsibilities: 1. Deliver Person-Centred Support to People Accessing S&G Mind Support people using The Junction service to reduce their levels of mental distress. Support individuals to improve their own physical and mental wellbeing. Recognise and provide support to individuals overcoming barriers to community inclusion. To provide flexible support based on individual need and preferences, enabling individuals to make informed decisions and choices. Welcome individuals who have been referred to the service; providing a calm environment, ensuring any heightened situations are de-escalated effectively. Work in a 1:1-person centred way to improve individuals physical and mental wellbeing and creating a clear plan forwards using the 5 ways to Wellbeing model. Work collaboratively and sensitively with individuals, with a range of mental health needs to develop skills to manage their own health, in accordance with their personal recovery plan. Actively promoting and using approaches which are affirming, build on strengths, identify past positive experience and success. Promote the rights of individuals by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action. 2. Effective Partnerships and Collaboration To maintain and develop professional links with all external agencies, enabling effective signposting To promote a person-centred service, building effective communication with all individuals, partnership organisations and others. To work closely with care coordinators and other professionals within the NHS Swindon mental health teams, supporting people who have been referred via NHS. Work with and support families, carers and significant others who are supporting the person experiencing a mental health crisis. 3. Expertise and Risk Management: Effectively manage risk and supporting positive risk taking. Conduct investigations in line with relevant policies. 4. KPI’s and Data Excellence To effectively record and evidence outcomes. To meet a number of wellbeing plans set as monthly targets by manager. To meet a number of reviews set as monthly targets by manager. Collect relevant data for performance tracking and reporting. Maintain accurate, confidential records using electronic systems.